We can ship to most addresses in the Continental US.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
CALIFORNIA PROP 65 WARNING
WARNING: This product can expose you to chemicals including arsenic, which is known to the State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.
WHAT IS YOUR RETURN/EXCHANGE POLICY
If you need to return an item, please CONTACT US with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you are not completely satisfied with your ForeverTree purchase, you can return or exchange the product within 30 days of receipt or prior to December 25 (whichever comes first).
Once the item has been shipped back to us, we will process your refund less any applicable shipping label fees. For your convenience, we provide pre-paid return shipping labels for a fee of $25 per tree box and $10 per box for all other products. These fees are waived in the case of a damaged or defective product.
If you are exchanging your item for an item of lesser value, a small exchange shipping fee will be assessed. If you are exchanging for an item of equal or greater value, the exchange shipping fee will be waived.
Though we suggest that you use our prepaid shipping labels for the most seamless return process, you may use alternate shipping labels at your own cost. If you use a different shipment method, please make sure to send your item to the correct return address and CONTACT US with your return tracking information to expedite your refund. If you do not provide us with tracking information, it may take up to 14 days of the item being received back at our warehouse for your refund to be issued.
Please note that we reserve the right to reject items that are ineligible for return, and/or to assess an additional return fee. Products ineligible for return include personalized items, items that are damaged due to improper care or use, and items for which a return has not been authorized. Additionally, all delivery refusals will be charged a $75 per box service fee.
Please don’t hesitate to CONTACT US for assistance in returning items, or for any further questions or concerns.
HOW DO I RETURN MY ITEM?
If your ForeverTree product is eligible for return, please CONTACT US and we will provide you with prepaid return shipping labels and a Return Merchandise Authorization (RMA) number.
Depending on bank processing times, you may see the credit in your account within 3 business days of the credit being issued, but it can take up to 30 days after receipt of your return for the credit to appear on your financial statement.
WHERE DO I RETURN MY ITEM?
All returns must be sent to our designated ForeverTree Return Center. If you use one of our generated pre-paid labels, they will automatically include this address.
Returns sent to any other addresses may be refused or will incur an additional handling charge of $75 per box.
ForeverTree Return Center
c/o Trees n Trends Warehouse
3229 Benton Rd.
Paducah, KY 42003